Shipping Policy
OVERVIEW
AT COMEUNITY™, WE ARE COMMITTED TO DELIVERING YOUR PRODUCTS EFFICIENTLY AND SECURELY. THIS SHIPPING POLICY OUTLINES OUR SHIPPING PROCEDURES, DELIVERY TIMELINES, AND RELATED TERMS, IN COMPLIANCE WITH RELEVANT INDIAN LAWS, INCLUDING THE CONSUMER PROTECTION ACT, 2019, AND THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020. WE AIM TO PROVIDE CLEAR AND TRANSPARENT INFORMATION REGARDING YOUR ORDER'S JOURNEY FROM OUR WAREHOUSE TO YOUR DOORSTEP.
SHIPPING ZONES AND CHARGES
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DOMESTIC SHIPPING: WE CURRENTLY SHIP ACROSS ALL SERVICEABLE LOCATIONS WITHIN INDIA. SHIPPING CHARGES MAY VARY BASED ON PRODUCT WEIGHT, DIMENSIONS, AND DELIVERY LOCATION. APPLICABLE SHIPPING FEES WILL BE CLEARLY DISPLAYED AT CHECKOUT.
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INTERNATIONAL SHIPPING: [SPECIFY IF INTERNATIONAL SHIPPING IS AVAILABLE. IF YES, OUTLINE REGIONS, CHARGES, CUSTOMS, AND DUTIES. IF NO, STATE CLEARLY: "CURRENTLY, WE DO NOT OFFER INTERNATIONAL SHIPPING."]
ORDER PROCESSING TIME
ALL ORDERS ARE PROCESSED WITHIN 3 BUSINESS DAYS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS) AFTER RECEIVING YOUR ORDER CONFIRMATION EMAIL. YOU WILL RECEIVE ANOTHER NOTIFICATION WHEN YOUR ORDER HAS SHIPPED.
ESTIMATED DELIVERY TIMES
DELIVERY TIMES ARE ESTIMATES AND COMMENCE FROM THE DATE OF SHIPPING, RATHER THAN THE DATE OF ORDER. DELIVERY TIMES CAN VARY BASED ON YOUR LOCATION AND THE SHIPPING METHOD SELECTED.
• STANDARD SHIPPING: 2-3 BUSINESS DAYS
• EXPRESS SHIPPING: [A–B] BUSINESS DAYS (IF APPLICABLE)
PLEASE NOTE THAT UNFORESEEN CIRCUMSTANCES, SUCH AS EXTREME WEATHER CONDITIONS, NATURAL CALAMITIES, OR LOGISTICAL CHALLENGES, MAY CAUSE DELAYS. WE WILL KEEP YOU INFORMED OF ANY SIGNIFICANT DELAYS.
SHIPPING CONFIRMATION AND ORDER TRACKING
ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL THAT INCLUDES A TRACKING NUMBER. YOU CAN USE THIS TRACKING NUMBER TO MONITOR THE STATUS OF YOUR SHIPMENT ON OUR WEBSITE OR THE COURIER PARTNER'S WEBSITE.
DELIVERY ATTEMPTS AND FAILED DELIVERIES
OUR COURIER PARTNERS WILL TYPICALLY MAKE [NUMBER] ATTEMPTS TO DELIVER YOUR ORDER. IF DELIVERY IS UNSUCCESSFUL AFTER THESE ATTEMPTS, THE PACKAGE MAY BE RETURNED TO OUR WAREHOUSE. IN SUCH CASES, WE WILL CONTACT YOU TO ARRANGE RE-DELIVERY, WHICH MAY INCUR ADDITIONAL SHIPPING CHARGES, OR PROCESS A REFUND FOR THE PRODUCT VALUE, EXCLUDING ORIGINAL SHIPPING COSTS.
DAMAGED OR LOST SHIPMENTS
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DAMAGED GOODS: IF YOU RECEIVE A DAMAGED PRODUCT, PLEASE NOTIFY US IMMEDIATELY (WITHIN 24–48 HOURS OF DELIVERY) WITH PHOTOGRAPHIC EVIDENCE. WE WILL INVESTIGATE THE ISSUE AND ARRANGE FOR A REPLACEMENT OR REFUND AS PER OUR RETURN AND REFUND POLICY.
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LOST SHIPMENTS: IN THE RARE EVENT THAT YOUR SHIPMENT IS LOST IN TRANSIT, PLEASE CONTACT OUR CUSTOMER SUPPORT. WE WILL COORDINATE WITH THE COURIER PARTNER TO LOCATE YOUR PACKAGE OR ARRANGE FOR A REPLACEMENT/REFUND.
LEGAL COMPLIANCE
COMEUNITY™ ADHERES TO ALL APPLICABLE INDIAN LAWS AND REGULATIONS CONCERNING SHIPPING AND DELIVERY, INCLUDING:
• THE CONSUMER PROTECTION ACT, 2019: ENSURES CONSUMER RIGHTS REGARDING TIMELY DELIVERY AND QUALITY OF GOODS.
• THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020: MANDATES E-COMMERCE ENTITIES TO PROVIDE INFORMATION ABOUT DELIVERY AND SHIPMENT, AND PROHIBITS UNFAIR TRADE PRACTICES RELATED TO DELIVERY.
• LEGAL METROLOGY ACT, 2009: REQUIRES DISCLOSURE OF ESSENTIAL DETAILS ABOUT PRODUCTS, SUCH AS WEIGHT AND DIMENSIONS, WHICH ARE RELEVANT FOR SHIPPING.
IMPORTANT NOTES
• ADDRESS ACCURACY: PLEASE ENSURE YOUR SHIPPING ADDRESS IS ACCURATE AND COMPLETE TO AVOID DELAYS OR FAILED DELIVERIES. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECTLY PROVIDED ADDRESSES.
• RECIPIENT AVAILABILITY: ENSURE SOMEONE IS AVAILABLE TO RECEIVE THE PACKAGE AT THE PROVIDED ADDRESS. FOR HIGH-VALUE ORDERS, A SIGNATURE MAY BE REQUIRED UPON DELIVERY.
CONTACT US
FOR ANY QUESTIONS OR CONCERNS REGARDING YOUR SHIPMENT OR OUR SHIPPING POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT
QUESTIONS ABOUT THE TERMS AND CONDITIONS SHOULD BE SENT TO US AT COMEUNITY.OFFICIAL@GMAIL.COM