Cancellation Policy

OVERVIEW

AT COMEUNITY™, WE STRIVE TO PROVIDE A SEAMLESS SHOPPING EXPERIENCE. THIS CANCELLATION POLICY OUTLINES THE TERMS AND CONDITIONS UNDER WHICH YOU CAN CANCEL YOUR ORDERS, IN COMPLIANCE WITH THE CONSUMER PROTECTION ACT, 2019, AND THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020 OF INDIA. WE ARE COMMITTED TO ENSURING TRANSPARENCY AND FAIRNESS IN ALL OUR TRANSACTIONS.

RIGHT TO CANCEL

CUSTOMERS HAVE THE RIGHT TO CANCEL AN ORDER AT ANY TIME BEFORE ITS DISPATCH. ONCE AN ORDER HAS BEEN DISPATCHED, IT FALLS UNDER OUR RETURN AND REFUND POLICY. WE ENCOURAGE YOU TO REVIEW YOUR ORDER CAREFULLY BEFORE CONFIRMING YOUR PURCHASE.

NO CANCELLATION CHARGES

IN ACCORDANCE WITH THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020 [1], COMEUNITY™ DOES NOT IMPOSE ANY CANCELLATION CHARGES ON CONSUMERS WHO CANCEL AN ORDER AFTER CONFIRMING THE PURCHASE, PROVIDED THE CANCELLATION REQUEST IS MADE BEFORE THE ORDER IS DISPATCHED. OUR AIM IS TO EMPOWER CONSUMERS WITH THE FLEXIBILITY TO MANAGE THEIR PURCHASES WITHOUT INCURRING UNNECESSARY COSTS.

HOW TO CANCEL AN ORDER

TO CANCEL AN ORDER, PLEASE FOLLOW THESE STEPS:
1.LOG IN TO YOUR ACCOUNT: ACCESS YOUR COMEUNITY™ ACCOUNT ON OUR WEBSITE.
2.NAVIGATE TO 'MY ORDERS': FIND THE ORDER YOU WISH TO CANCEL.
3.INITIATE CANCELLATION: CLICK ON THE 'CANCEL ORDER' OPTION. IF THE OPTION IS NOT AVAILABLE, IT MEANS YOUR ORDER HAS ALREADY BEEN DISPATCHED, AND YOU WILL NEED TO REFER TO OUR RETURN AND REFUND POLICY.
4.CONFIRMATION: YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR CANCELLATION REQUEST HAS BEEN SUCCESSFULLY PROCESSED.
ALTERNATIVELY, YOU CAN CONTACT OUR CUSTOMER SUPPORT TEAM AT [CUSTOMER SUPPORT EMAIL/PHONE NUMBER] WITH YOUR ORDER DETAILS TO REQUEST A CANCELLATION. OUR TEAM WILL ASSIST YOU PROMPTLY.

REFUND FOR CANCELED ORDERS

FOR ORDERS CANCELED BEFORE DISPATCH, ANY PAYMENT MADE WILL BE FULLY REFUNDED. THE REFUND WILL BE PROCESSED WITHIN [X] BUSINESS DAYS FROM THE DATE OF CANCELLATION CONFIRMATION. THE AMOUNT WILL BE CREDITED BACK TO THE ORIGINAL PAYMENT METHOD USED DURING THE PURCHASE. WE ENSURE TIMELY PROCESSING OF REFUNDS AS MANDATED BY THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020 [1].

RECORD MAINTENANCE

COMEUNITY™ MAINTAINS COMPREHENSIVE RECORDS OF ALL CANCELED ORDERS AND ANY ASSOCIATED REFUNDS, IN COMPLIANCE WITH LEGAL REQUIREMENTS. THIS ENSURES ACCOUNTABILITY AND TRANSPARENCY IN OUR OPERATIONS.

IMPORTANT CONSIDERATIONS
•TIMELY CANCELLATION: TO ENSURE A FULL REFUND AND AVOID THE NEED FOR A RETURN, PLEASE CANCEL YOUR ORDER AS SOON AS POSSIBLE IF YOU CHANGE YOUR MIND.
•PRODUCT SPECIFIC POLICIES: CERTAIN PRODUCTS MAY HAVE SPECIFIC CANCELLATION TERMS DUE TO THEIR NATURE (E.G., PERISHABLE GOODS, CUSTOMIZED ITEMS). ANY SUCH SPECIFIC TERMS WILL BE CLEARLY COMMUNICATED ON THE PRODUCT PAGE.

LEGAL FRAMEWORK
THIS CANCELLATION POLICY IS GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF INDIA, PARTICULARLY:
•THE CONSUMER PROTECTION ACT, 2019: THIS ACT SAFEGUARDS CONSUMER RIGHTS AND PROVIDES MECHANISMS FOR REDRESSAL AGAINST UNFAIR TRADE PRACTICES.
•THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020: THESE RULES SPECIFICALLY REGULATE E-COMMERCE ENTITIES AND MANDATE CLEAR CANCELLATION AND REFUND POLICIES, PROHIBITING CANCELLATION CHARGES AFTER PURCHASE CONFIRMATION.

CONTACT US

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING OUR CANCELLATION POLICY, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SUPPORT TEAM.